In the several times that I’ve been to Japan, I’ve always been at awe at the Japanese strive for perfectionism and dedication to work. This Japanese concept of “kaizen” of continual improvement in the pursuit of perfection or “kodawari” is noticeable the moment you step off the plane and onto Japanese soil.
I remember my first few times landing in Narita and noticing a unique phenomenon while waiting for baggage. Typically for me, waiting for baggage is something I feel happens in a daze. In most cases, I get off a long flight, and walk the walk through immigration and to the baggage claim. I find a spot and watch the bags roll off onto one another and onto the belt. Everyone stands and waits patiently for their bag to come and if you’re a small lady, you might struggle if your bag happens to have fallen on top of someone else’s bag. In Japan, however, efficiency is key. As airports most likely want to move people in and out of the airport as fast as possible, design and process are important. To help the travelers, as bags roll onto the conveyor belt, a man helps stack them in order. The bags are placed vertically, with the handle facing up and lined next to each other. They stay on the conveyor belt perfectly lined up waiting to be picked up.
It’s a simple action but is one that makes your travel so much more enjoyable. There’s more space on the conveyor belt for other luggage and it’s easier for everyone to take their luggage. Travelers are efficiently and politely moved out of the airport. You enjoy a seamless customer experience.
Earlier this year on our snowboarding trip I saw more examples of this Japanese dedication to perfection. When getting on the ski chair lift, the chair lift operator would without fail know perfectly where to brush off the snow before you fall on the chair. For example, when I took a four seater chair lift by myself, I noticed that in the split second that the operator had time to brush off snow from the seats, he would accurately brush off the snow precisely where I would sit and lean back. The other three seats had snow, but where I sat, it was nice and dry.
Another example Alex and I noticed was when we were resting at the restaurant looking out onto the slopes. By the restaurant was a little slope area that had been cordoned off by ropes. Over time the rope had slacked a little but it wasn’t noticeable unless you really observed. In many other countries, I’m sure this would have been overlooked. The observant and dedicated Japanese slope patrols however noticed, and we watched them stop to pull the rope just that little bit tighter.
I believe it’s this Japanese dedication to perfectionism or “kodawari” that also makes their products so desirable. Japanese products are well known worldwide for their craftsmanship and unique designs. Everything is made with care and whether the customer sees it or not, as much care is given to the outside as to the inside. Every detail is thought of. This is also reflected in their excellent customer service.
I wonder though, if future Japanese generations would continue on to carry on this culture of perfectionism. If future generations lose this sense of perfectionism, then one of the unique charms of the land of the rising sun would have been lost and their products less desired. For now, let’s hope that we can all adopt a bit of this Japanese perfection into our work ethic. Let’s all continue to improve and strive for perfection. Let’s remember “Kaizen” and “Kodawari.” Good night!